About Our Treats

What are Ona & Co treats made from?

Quality begins with the ingredients. We carefully select high quality ingredients sourced from SFA approved suppliers and thoughtfully choose the proteins and cuts we use based on their quality, nutrition and suitability for pets.

Our treats contain only the ingredients stated on the pack, with no fillers, preservatives or artificial additives.
Are Ona & Co treats made by you?

Yes. Every Ona & Co treat is made by our own team in our AVS licensed production facility in Singapore.

We do not outsource our production to an OEM manufacturer. From ingredient preparation and freeze drying to packing and final quality checks, the entire production process is handled by us.

Keeping production in house gives us direct oversight of the ingredients, process and quality of every batch we produce.
Are your treats raw?

Yes. Our Freeze Dried Raw treats are made from raw ingredients.
What is freeze drying?

Freeze drying is a process that removes moisture from frozen food under vacuum at low temperatures.

Unlike conventional high heat drying, it allows the ingredient to retain much of its nutrients, natural appearance, colour, texture and flavour.
Do your treats contain preservatives or artificial additives?

Our treats contain no preservatives, fillers, artificial flavouring or artificial colouring, just the ingredient stated on the pack.

For products containing more than one ingredient, the full ingredient list will always be clearly stated.
Are variations between treats normal?

Yes. As our treats are made from natural ingredients, slight variations in colour, size and shape are completely normal. Each batch reflects the natural characteristics of the ingredients we use.

Feeding Our Treats

Are Ona & Co treats suitable for both dogs and cats?

Yes. Our freeze dried treats are suitable for both dogs and cats.

If your pet has a known food allergy or dietary restriction, always check the ingredient list before feeding.
How can I serve freeze-dried treats?

Our treats can be enjoyed in different ways:

  • Straight from the pack as a treat
  • Crumbled over meals as a topper
  • Rehydrated with water for a softer texture
How much should I feed?

Treats should be enjoyed in moderation alongside a complete and balanced diet. As a general guideline, treats should make up no more than 10% of your pet's daily calorie intake.
How should I introduce a new protein?

When introducing a protein your pet hasn't had before, start with a small amount and gradually increase the serving.

This is particularly helpful for pets with sensitive stomachs and allows you to observe how your pet responds to the new food.
How do I choose the right treat for my pet?

Every pet is different. Explore our range according to your pet's preferences and needs, from everyday favourites and high-value rewards to novel proteins and options for pets with specific dietary preferences.

Storage & Freshness

How should I store my treats?

Store the treats in a cool, dry place away from direct sunlight and moisture.

Once opened, reseal the pouch tightly after every use and avoid leaving it exposed to humid air for extended periods.

For best quality, we recommend consuming the treats within 3 months of opening.
Why is there a small packet inside the pouch?

Depending on the product, you may find a food safe desiccant and/or oxygen absorber inside. These help protect the treats from moisture and oxygen and maintain their quality during storage.

These packets are not edible and should be kept away from pets and children.
Where can I find the expiry date?

The expiry date can be found on each product's packaging.
Do I need to refrigerate or freeze the treats?

No. Our freeze dried treats do not require refrigeration or freezing. Store them in a cool, dry place and keep the pouch tightly sealed after opening.

Refrigeration is generally not recommended, as condensation may introduce moisture to the treats when the pouch is taken in and out of the refrigerator.

Orders & Delivery

What are your delivery charges?

Local delivery is S$3.50, with complimentary delivery for orders above S$58.
How long will my order take to arrive?

Orders are typically delivered within 2–4 working days from the date your order is confirmed.

During sale periods, product launches and festive seasons, delivery may take a little longer than usual.
How can I track my order?

Once your order has been dispatched, you will receive an email with your delivery and tracking information.
I entered the wrong delivery address. Can I change it?

Please contact us as soon as possible after placing your order.

If your order has not yet been dispatched, we'll do our best to update the delivery details. Once an order has been handed over to the courier, we may not be able to make changes.
My order arrived damaged or incorrect. What should I do?

Please contact us as soon as possible with your order number and photos of the items received. We'll review the issue and assist you accordingly.